FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1-3 business days. Once shipped, delivery times vary depending on your location, generally ranging from 5-14 business days for standard shipping. You'll receive a tracking number by email as soon as your order ships.

Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking link so you can follow its journey to your door.

Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible at hello@miyalace.com and we'll do our best to accommodate changes or cancellations. Once an order has shipped, we're unable to modify it.

Returns & Exchanges

What is your return policy?
We accept returns on unworn, unwashed items with tags still attached within 30 days of delivery. Due to hygiene reasons, certain intimate items are final sale — these are clearly marked on the product page.

How do I start a return?
Email us at hello@miyalace.com with your order number, and we'll walk you through the process.

Do you offer exchanges?
Yes, we're happy to exchange eligible items for a different size or style, subject to availability.

When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Products & Sizing

How do I find my size?
Each product page includes a detailed size chart to help you find your best fit. If you're between sizes or unsure, feel free to email us and we'll help you choose.

Are your products true to size?
Sizing can vary slightly between styles and fabrics, so we always recommend checking the specific size chart on each product page rather than relying on your usual size alone.

How should I care for my lingerie?
We recommend hand washing in cold water and air drying to preserve the shape, fabric, and detailing of your pieces. Care instructions are also listed on each product page.

Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted checkout system. We never store your full payment details on our servers.

Contact

I have a question that's not answered here — what do I do?
Reach out anytime at hello@miyalace.com. We aim to respond to all inquiries within 24-48 hours.